FAQ

There are three options for how to get your hands on Double Dipped.

Instagram

Double Dipped Instagram the main spot to find our items for sale! Garments are posted on my Instagram feed and are marked ‘For Sale’ in the post description. We usually add the post to my story as well. If you see an item you want to purchase, send  a direct message on Instagram and we will discuss the details. We’ll ask for your shipping address and will give you an e-mail address to send an e-transfer or a PayPal link.  We then mark the item as ‘SOLD’ and send it off to you within 2 – 7 business days. >>> See photo for ‘How-To-Order’ on Instagram>>>

You can also check the ‘For Sale’ highlight on my profile in case you miss any posts.

Website

Sometimes we have things for sale on the Shop! If you see something you like on there, go ahead and place the order online. We accept PayPal and Credit Card. You will receive a confirmation e-mail of your order and the order will be filled  within 2-7 business days. We’ll send shipping updates once it has been mailed.

Custom Orders

We love taking on custom orders! If you would like to place a custom order, please DM us on Instagram or send an e-mail to doubledippedhandmade@gmail.com 

 Let us know the following information in your message:

  • Style — t-shirt, sweater, other

  • Size — XS, Small, Medium, Large, XL, XXL, XXXL

  • Fit — cropped, boxy, long, loose, tight, oversized

  • Colours – Which colours do you like? Dark, light,

  • Patterns – stripes, florals, abstract, dots

  • Design – Feel free to send me some design ideas from my Instagram feed!

Customs can be either a collaboration or complete surprise—let us know how much input you want to have on your piece. 

Customs are an additional charge, see my price list a bit further down.

I am a real human who runs this business all on my own! That said, I try to finish custom orders within 2-4 weeks from the time you place it. Sometimes I have life things that come up and orders may take longer than expected. If you order an item on Instagram, it will be sent within 2-7 business days. If your order is delayed, I will always ensure to update you on the order status via our original communication platform (e-mail, Instagram, Facebook messenger, etc.). I appreciate your patience and understanding of my process, I want to put my heart, soul, quality and care into your piece. Each garment is made slowly—you can read more about slow-fashion here: https://shop.slowfactory.foundation/blogs/news/9032951-the-slow-fashion-movement  

‘For Sale’ Items Price List:

T-shirts- $45 – $60

Sweatshirts- $60 – $75

Tote Bags – $35*

*made upon request

Custom Order Prices

Custom orders are an additional $15-$20+ on top of the above prices, and will vary based on design request. Prices for custom requests such as pants, embroidery, dresses or garments made from scratch will be calculated with the individual. Please contact me to discuss details and my hourly rate.

Shipping is not included. See next question for shipping details.

We do not charge HST.

We accept e-transfer and PayPal (ideal for those outside of Canada) for Instagram orders. Please let me know which payment method works best for you when you place your order.

Web Shop orders are completed with your choice of PayPal or Credit Card when you go through the checkout.

We can ship anywhere within Canada and the USA for a flat rate of $15 (not including HST).

For larger packages, there will be additional fees depending on destination.  

International shipping is possible but must be discussed first, customers must be willing to pay international shipping prices. I am not responsible for lost, stolen or misplaced packages.

If you want to pick something up locally, please let us know. Local pick-up includes Guelph and surrounding area and is free of charge. We can arrange for delivery if needed but may charge a small delivery fee for our time.

We do not take refunds or process returns. 

If you need something fixed on your piece, you can send it our way however you will be responsible for shipping costs to and from, and there may be additional charges for time.

Exchanges can be worked out on a case-by-case basis. It depends on my time, stock and the reason for exchange.

If your item doesn’t fit anymore, pass it on to a friend or donate it to a women’s shelter, thrift store or artist!

This is a question I get a lot! Thanks to all who think so 😊 I love interpreting the world as I see it through designs, colours, textures and patterns. The clothing I make is an outlet for me to express myself and I am thrilled to share my work with you!

Tee’s and hoodies are our basic everyday wear. I want to create garments that can be thrown on at any moment, for any moment. I have a personal affinity for sweatshirts and tee’s from my years as a competitive dancer when we used to wear them before and after dance class. I like to think of these types of garments as one’s comfort zone—both in how they can make you feel and look. 

I keep my fabric sourcing as local as possible. The fabric I use is found in local thrift stores in or near Guelph, Ontario. All fabrics are washed and sanitized before I begin working with them.

Some fabric is donated by kind souls like you! If you have old clothing, fabric or sewing items, please contact me and I will be happy to take it off your hands. 

I offer a 10% discount on your next order if you donate old clothing to me! Send me an e-mail if you are interested in donating and I will let you know what I am looking for.  

I like to work primarily with cotton and polyester blend fabrics. I use a lot of old t-shirts from brands like Gildan, Hanes, Fruit of the Loom, and Authentic T-Shirt Company. Most of the other fabric I use is cotton quilting fabric. Sometimes I tear up old sheets, bedspreads, aprons, quilts, etc.

Have a question? Drop me a line!

@doubledipped_

doubledippedhandmade@gmail.com